FAQ
SHIPPING
How long does it take for my order to ship after I place it?
We typically process orders within 1-3 business days. Shipping times vary based on your location and the shipping method chosen at checkout. You can find estimated delivery times during the checkout process.
Do you offer international shipping for orders?
Yes, we offer international shipping to most countries. International shipping times and costs will vary depending on your location. You can select your country during checkout to view available shipping options.
What shipping carriers do you use to deliver orders?
We primarily use trusted carriers such as USPS, UPS, FedEx, and DHL for domestic and international shipments. The specific carrier used for your order will depend on your location and the most efficient shipping method available.
RETURNS
What is your return policy for orders?
Our return policy allows for returns within [30 days] of receiving your order. Items must be in unused condition and in their original packaging to be eligible for a refund. Please refer to our Returns & Exchanges page for detailed instructions.
Can orders be returned if they don't meet my expectations?
Yes, if your order does not meet your expectations, you can return it within 14 days for a refund or exchange. We want you to be completely satisfied with your purchase, and our customer service team is here to assist you throughout the process.
Are there any restrictions on returning items, such as a time limit or condition for the item?
- Items must be returned in their original, unworn condition within [30 days] of delivery. This includes keeping all original packaging and tags intact. We reserve the right to refuse returns that do not meet these conditions.
REFUNDS
How long does it take to process a refund for returned orders?
Once we receive your returned order and verify that it meets our return policy requirements, refunds are typically processed within 3-5 business days. The funds will be credited back to the original payment method used for the purchase.
What is the procedure for requesting a refund on an order?
To request a refund for your order, please initiate a return through our Returns & Exchanges page. Follow the steps provided, and our customer service team will guide you through the process. Once your return is approved, we will issue the refund accordingly.
Do you offer full refunds, including shipping costs, for returned orders?
We offer full refunds for the cost of the items returned in accordance with our return policy. However, shipping charges are non-refundable unless the return is due to a mistake on our part or a defective product. Please review our Returns & Exchanges policy for more details.